Cycle Processing Manual
Contents (in attached document)
Overview .................................................................................................................................... 4
Prescription Cycle Processing – The Steps ............................................................................ 4
1. Preparation (Very Important) ................................................................................................ 5
Update Dose Pack Prescription Items ................................................................................................. 5
Subsidy Card Details............................................................................................................................ 5
Exemption Cards.................................................................................................................................. 5
The Difference Between Manual Exemptions and Prescription Cycle Exemptions............. 6
Prescription Cycle Processing Options ................................................................................................ 6
2. Create the Prescription Cycle ............................................................................................... 7
Adding or Editing Prescription Cycles .................................................................................................. 7
Setting a Prescription Cycle to Weekly or Monthly .............................................................................. 7
Using Seven Day Prescriptions............................................................................................................ 7
Deleting Prescription Cycles ................................................................................................................ 7
StockPoints and Bulk Telephone Rx option......................................................................................... 7
3. Assign Prescription Cycle to Dose Packs ............................................................................. 8
Prescriptions in Multiple Dose Packs. .................................................................................................. 8
Assigning Prescription Cycle to an Institution ...................................................................................... 8
Assigning a Dose Pack to a Prescription Cycle ................................................................................... 8
Removing a Dose Pack from a Prescription Cycle .............................................................................. 8
4. Generate Prescriptions ......................................................................................................... 8
Before Generating Prescriptions .......................................................................................................... 9
Generating Prescriptions.................................................................................................................... 10
Commencement Date ........................................................................................................................ 10
Prescription Quantities ....................................................................................................................... 10
Deleting or Un-Repeating Prescriptions............................................................................................. 10
5. Review New Prescriptions .................................................................................................. 10
The Audit Screen................................................................................................................................ 11
The importance of the Tick Box ......................................................................................................... 12
Audit Screen Messages ..................................................................................................................... 12
Printing from the Audit Screen ........................................................................................................... 14
6. Supply Medicines on Prescriptions ..................................................................................... 15
Prescription Cycle Sequence ............................................................................................................. 15
Supplying Medicines from Cycle Processing Screen......................................................................... 15
Review Owes supplied from Rx Audit Screen.................................................................................... 15
Un-Supplying Medicines for a Dose Pack.......................................................................................... 16
Manually Adjusting the Owe............................................................................................................... 16
7 Billing................................................................................................................................... 17
Direct bill whole Institution to Debtor.................................................................................................. 17
Direct Bill some patients’ specific debtor accounts. ........................................................................... 17
Complex billing. .................................................................................................................................. 18
Billing twice......................................................................................................................................... 18
Timing................................................................................................................................................. 18
Receipts.............................................................................................................................................. 18
Billing Community Patients................................................................................................................. 18
Changes to billable prescriptions. ...................................................................................................... 19
Bill to POS – System, Institution, Patient options. ............................................................................. 19
The Patient Charges report................................................................................................................ 19
More detail on the debtor statement .................................................................................................. 19
Show the medicine on the client transaction report (and/or invoice) ....................................... 19
Advanced Options................................................................................................................... 21
Using the Start and Stop Dates for Dose Pack Prescriptions.................................................. 21
Important - Start and Stop Dates .................................................................................................. 22
Printing..................................................................................................................................... 22
Printing Dose Packs from Edit Rx Cycle Screen..................................................................... 22
Electronic Claims and Prescription Cycle Processing ......................................................... 23
Electronic Claims and Owes................................................................................................... 23
Daily Claims........................................................................................................................................ 23
Single Claim for Batch Period ............................................................................................................ 23
Troubleshooting ...................................................................................................................... 25
Prescriptions Not Generated Or Owes Not Being Supplied............................................................... 25
Prescription Price With Wrong Subsidy ............................................................................................. 25
Prescription Didn’t Use Shop Price .................................................................................................... 25
Prescription In Dose Pack Showing ‘No Rx’ ...................................................................................... 25
Exemption Number Not Available Or Duplicated ............................................................................... 25
Dispensed Medicine Not Appearing In A Claim ................................................................................. 25
Can’t Change A Dose Pack from Weekly To Monthly Or Vice Versa................................................ 25
Processing prescriptions for Robotic system – how to manage the stock......................................... 26
The patient charges report does not print anything ? ........................................................................ 26
My receipts do not show a barcode to pick up parked transactions. ................................................. 26
My delivery labels don’t print.............................................................................................................. 26