Toniq advises that each site display a QR code as instructed by the government.

"From 11:59am on Wednesday 19 August 2020 all businesses must display a NZ COVID Tracer QR code for their business.  It must be in either a prominent place or near main entrances" 

Who needs to display a QR code?  Click here. 

Ideally, the best way to have customers recorded within your system is to have them entered in as a ‘client’. If they are historical customers then they should already be in your system. If the customer is collecting a script then scanning the script through POS will record that visit and include the client as part of that information. If your customer is actually buying some items then use the F5 Client option to add that client to the transaction.  The advantages of doing this is that you can use this recorded transaction information to create a list and then email or text (if you are registered for texting) if required.


Customers collecting scripts:

In addition to customers using the Government Covid Tracer App pharmacies can use Toniq Retail to record when scripts are collected. This requires prescription receipts to be produced for all items and scanned out through Toniq Retail.

Click on this link for instructions on how to set up how to send all scripts from Dispensary to Retail


Customers purchases not collecting scripts:

However, for those customers that you have no client record for but you still want to record the visit, then the following may be a suitable way to achieve this. Using this method would be a far more manual way to contact the customers if that were required. 


The details for every visitor entering your pharmacy can be registered in Retail (this will automatically date & time stamp that person’s visit). This information can then be used for the purpose of contact tracing. 

Note: A ‘visit’ will be added in your Till Summary report. So, consider if this is important to you before you proceed. 

Creating a new product called “Pharmacy Visitor”

From the Main Menu in Retail:

  • 2 Stock Control, 3 Stock Maintenance, 2 Maintain products
  • F3 [Add]

➢ Product description Pharmacy Visitor

➢ Sell price $0.00

➢ Shortcode PV

➢ Under F4 [Stock] tick Non-diminishing and Don’t Order → F12 [Accept Details]

➢ F11 [Next Page]

➢ Tick Free product

➢ Tick Don’t report (stops from appearing on sales reports e.g. Seller & Visit Report)

➢ Tick Prompt extra desc and type a description of the Extra description you require, i.e. Name, Address & contact Number

  • F12 [Accept Details]

Have a 'reminder' in POS to add the Pharmacy Visitor item (Optional)

From the Main Menu in Retail:

  • 7 Administration, 1 Setup, 8 General options
  • At the top right you have Instore promotion prompt.

➢ Enter a start date and in the end date input 31/12/89 23:59 

➢ Promotion threshold $0.00

➢ Add the Pharmacy Visitor item you just created above in the Product field

➢ Tick Product always free

➢ Enter some wording in the Prompt field

  • F12 [Accept Details]

This will now prompt within POS after entering the items and proceeding to tender.

Registering your pharmacy visitor


From the Main Menu in Retail:

  • 1 POS, 1 POS selling, Seller Log On
  • Add the product by typing PV
  • Record your visitor’s details 


  •  F12 [Tender], F12 [End Sale]

Reporting your pharmacy visitors


From the Main Menu in Retail:

  • 6 Reports, 4 Audit/Utility reports, 8 Transaction Audit 


NB:  If this is the first time you are generating this report, press F3 [Add] and give your report a name that will be easily recalled, i.e. Contact tracing.  If you have generated and named this report previously, type in part of the report name, press Enter and select from the list displayed or simply press spacebar and Enter to see all reports.  If you do not wish to save this report, do not give it a name.


  • Choose the Start and End date/time (this will default to today’s date)
  • Select Pharmacy Visitor into the Product field
  • F12 [Accept Details]
  • F10 [View Pages] or F12 [Print] hard copies (ensure there is a printer listed in the Printer field first)

Resulting Report