For Section 29 or unregistered medicines to be ordered, patient and prescriber detail along with dosage (if available) must be supplied to the wholesaler.

Because of the privacy issues around sending patient names, these orders must be transmitted through a secure communication system.  Toniq has worked with Propharma and CDC to implement secure ordering directly from Dispensary.

General notes:  

  • Only possible to Propharma OR CDC at time of writing (Oct 18)
  • The supplier MUST be marked Send S29 script details for both wholesalers.
  • CDC must be phoned, to activate S29 ordering in their system, for pharmacy.
  • The medicine must be marked Section 29 in Dispensary.
  • The medicine (pharma)code must match the wholesaler’s.
  • Patient/Dr detail can only be sent for medicines with dispensing history.
  • If S29 in dispensary and NOT at wholesaler, the order will still be supplied.
  • If not Section 29 in dispensary but Section 29 at wholesaler, it may not be supplied depending on the wholesaler.

Process hints:

  1. Orders can be created with a mixture of Section 29 and registered medicines.
  2. Medicines with a supplier note of Section 29 may help stock controller.
  3. In Edit Order, use F6 Medlog on S29 items, to confirm dispensing history – BEFORE sending the order.
  4. At order SEND, tick patient history lines relevant to the order.
  5. Pressing Escape at the patient history selection, allows user to cancel the order if necessary.

Note: If no history is ticked, no extra detail is sent with the order.   For medicines marked Section 29 medicine at the wholesaler, this may mean nothing is supplied.


Adding a Section 29 Medicine, NOT Currently on the Pharmacy Medicine Database

General notes:  

  • If the medicine is not on the Dispensary medicine database, it must be added by the user.
  • The same medicine available at both wholesalers is likely to have different (pharma)codes.
  • If the pharmacy sometimes orders the medicine from one wholesaler and sometimes from the other, the medicine will have to be added twice.  This should be avoided if possible.

Process notes:

  1. Use the wholesaler website to find the (pharma)code, the description and the price.
  2. In Dispensary, Stock control, Maintain med, F3 ADD and enter information (e.g. below).
  3. Overwrite the generated pharmacode (8 digits) with the wholesaler (pharma)code.
  4. Set the Section 29/26 tick box.
  5. A Medicine Note and/or Supplier note may also be useful since it shows in the order.

Picture above: Adding a new medicine

Check ‘Setup’ of Existing Section 29 Medicines

General notes:  

  • The medicine must be marked Section 29, so the order recognises it for special processing.
  • If the medicine (pharma)code does not match the wholesaler’s, the order item will fail.
  • If the (pharma)code is updated to match, a copy of the medicine record is created.  The old (pharma)coded medicine is hidden but still retains its script history.  

Process notes:

  1. F2 Edit Med to check that the Section 29/26 tick box is set OR pg2 note contains “Section29”.
  2. Check the (pharma)code matches the wholesaler’s.
  3. IF a (pharma)code is changed on a medicine that has script history, edit recent scripts and re-select medicine to move history onto correctly (pharma)coded medicine.