What happens if your customer overpays the debtor account and is in Credit?
The customer may request a refund. These days more and more people would prefer using Online banking (Internet banking, e-banking, bank transfer) rather than dealing with cash or for larger amounts where you would not want to give out the amount in cash.
Once a refund has been paid back to the customer’s account via your Online banking, the following steps need to be completed in Retail to record a payment:
From the Main Menu:
- 3 Debtors, 1 Maintain debtor accounts, log on
- Select you Debtor
- F8 [Jrnl Entry]
- Enter the amount required, tick “Debit”, type in the reason
- F12 [Accept Details]
NB: Journal Entry won’t effect your Daily Till Summary report.