What if your client does not need prescription item(s) they previously bought and would like a refund?
Medicines may not be re-dispensed*. However, occasionally a pharmacy may wish to raise a credit for a script. Whether a pharmacist gives the client a refund for a prescription item is a commercial decision for the pharmacy.
Before raising the credit, we recommend that you set up the parameters for a manual script.
From the Main Menu:
- 7 Administration,
- 1 Setup,
- 8 General Options
- Highly recommended practice is to have “Enter Descr for Manual Rx” and “Enter Client for Manual Rx” ticked when processing new (manual) Rx fees at POS.
- F12 [Accept Details]
- Escape twice to get back to the Main Menu
Credit a script
- 1 POS,
- 1 POS Selling, log on
- F4 [RxFee Unpark],
- F3 [New RxFee]
- Enter and select your client name
- Enter Medicine Description
- Enter Price
- Highlight the product line,
- F8 [Price Option]
- F Credit/Refund NB: Refund the item and mark as FAULTY (cannot be resold)
- F12 [Tender] to select the method of payment NB: Refunds are usually given as CASH, but may be EFTPOS if set up with the bank or ‘charge’ the credit to an Account
- F12 [End Refund].
NB: The pharmacist may want to annotate the prescription item(s) in Dispensary to show that the medicine was “taken and returned”.