If there are many lines in your claim which the reply file show a variance, both positive and negative, check which contract details you have set in Toniq:

  • Go to 7. Administration > 1. Setup > 4. Standard price parameters
  • Press F4 Check I/Net
  • Choose the most recent contract, or the contract your pharmacy has signed:
  • Press F12 Accept Details to save the new details

Note: The variances in payments of your claim items are due to Toniq not have the correct figures to calculate the pricing. The MOH claiming system pays the correct amounts, according to your pharmacy's contract.