If you have Toniq Loyalty club(s), you might want to know how well they are performing. Here are a couple of reports that can give you some ideas about your Loyalty Club. If you have multiple clubs, you can run these reports for each different club.
How many Active Loyalty Members have I got?
1st, lets generate a list of ALL Loyalty Club members.
From main menu:
- 5 Clubs, 3 Maintain club cards in bulk, F3 Add
- In the “Club” field, press spacebar and select your Loyalty Club
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F12 Accept Details
The top right of the list, will show how many customers have been joined to your club. My loyalty club has 81 members.
Now generate the list of all loyalty members who have purchased something in the past 12 months.
From the main menu:
- 5 Clubs, 3 Maintain club cards in bulk, F3 Add
- In the “Club” field, press spacebar and select your Loyalty Club
- F11 Next Page
- Enter an appropriate Transaction Period, ie 01/09/15 to 30/09/16
- F11 Next page, then F12 Accept Details
This shows us the number of active customers in the past year. My example has 17 members.
The percentage of active loyalty members can be worked out by:
[Number of active cards] / 100 x [No. of Total Loyalty Cards] = % Active Members
17 / 100 x 81 = 13.77%
How many loyalty club members have received a bonus?
To see this run a Bonus Items Supplied report.
From the main menu:
- 5 Clubs, 4 Club reports, 4 Bonus items supplied
- Enter the date range you want to review
- In the “Club” field, press spacebar and select your Loyalty Club
- F12 Accept Details, F10 View Pages (or F12 to Print)
At the end of the report you will see the TOTALS, which will display how many Bonus’s were issued.