From the Main Menu in Retail:

  • 1 POS, 1 POS Selling, Log On
  •  Press F5 [Client] & recall the customer concerned
    NB: Remember you ALWAYS need to have the customer selected to use the Layby function.

Optional - Printing a Layby Report

  1. F9 [Laybys]
  2. You can print this report F10 [Print Report]
  3. Check for the value of completed payments (particularly if you are taking existing payments in lieu of cancellation fees)
  4. F12 [Accept Details]

  • F12 [Accept], F12 [Tender], F5 [A/C], L [Layby Cancel]

  • If there is only one account it will automatically be selected, continue on
  • If there are multiple accounts available you will be presented with a list - arrow down to the required layby and ENTER

  • The cancellation payment amount may be automatically displayed
    NB: Cancellation fee depends on the default set up in General Options

  • The cancellation amount can be adjusted if required (e.g. the value $0.00 will not charge a cancellation fee. The remaining paid balance is returned to the customer as a credit refund)

  • F12 [Accept Details]

  • Y [Yes] to confirm cancellation
  • F12 [Accept Details]
  • Select the tender type if a refund is required.
  • A message will appear confirming the layby cancelation. Press Enter.