Dispensary Electronic Claiming & Digital Certs

Digital Certificate Renewal
You must have a current digital signing certificate loaded in the pharmacy system to claim, look up Special Authorities and PSC numbers, and integrate with...
Mon, 18 Oct, 2021 at 2:10 PM
When to Resubmit or Resend - Flow Diagram
Resend(ing) = a request for payment of an item which is not on MOH records, meaning the item has not been paid before. Resubmit(ting) = a request to re-pro...
Wed, 21 Jul, 2021 at 5:36 PM
When to Resend? When to Resubmit?
A claim item with a status of: RESEND(ING) or NEW (effectively the same) is A single transaction item requesting payment - this cannot succeed if the ...
Wed, 4 Apr, 2018 at 12:20 PM
Loading Claim Reply Files
How do I check that claim reply files have all been loaded? In Toniq Dispensary, from main menu 4. Electronic Claiming,  1. Edit Claim, to see the list o...
Wed, 13 Dec, 2017 at 9:26 AM
How to Resend or Resubmit a Claim Item
What’s the Easiest Way to Resend/Resubmit an Item. Mark it Resend/Resubmit in the Sent Claim  4 – Electronic claiming, 1 – Edit claim Find items you ...
Wed, 4 Apr, 2018 at 2:12 PM
Scan/defer uncollected scripts from the claim before sending
If any prescription items in a claim are for medicines that are sitting ‘on the shelf’, pharmacy is expected to defer these from the claim, before sending i...
Tue, 11 Aug, 2020 at 2:49 PM
Why are so many variances in my claim?
If there are many lines in your claim which the reply file show a variance, both positive and negative, check which contract details you have set in Toniq:...
Tue, 9 Mar, 2021 at 5:53 PM
Invoicing for Ministry of Health
The invoice submitted to the MOH for each service needs to comply with specific rules and must show particular information.  We have worked with the MOH and...
Thu, 27 Aug, 2020 at 2:58 PM