Text and email templates can be set up in either Retail or Dispensary and are visible and able to be used in either Retail or Dispensary i.e. if you create the template in Retail you will still be able to see and use that template from within Dispensary.
To create a new text or email template:
Dispensary: 6 Contact, 6 Maintain message templates
Retail: 4 Contacts/ clients, 5 Maintain message templates
Give your template a name.
Compose your text message/email message
Now when you are in the Create Message (F7) screen accessed from the contacts screen you can select F5 Tmplt, and Use Template and select your template. Then F12 Accept Details.