What happens if your customer overpays the debtor account and is in Credit?

The customer may request a refund. These days more and more people would prefer using Online banking (Internet banking, e-banking, bank transfer) rather than dealing with cash or for larger amounts where you would not want to give out the amount in cash.

Once a refund has been paid back to the customer’s account via your Online banking, the following steps need to be completed in Retail to record a payment:

From the Main Menu:

  • 3 Debtors, 1 Maintain debtor accounts, log on
  • Select you Debtor
  • F8 [Jrnl Entry]
  • Enter the amount required, tick “Debit”, type in the reason




  • F12 [Accept Details]




NB: Journal Entry won’t effect your Daily Till Summary report.