This article will help you process card not present transactions for fully integrated eftpos solutions via Toniq.


NB: In 2017 changes were made to improve security when dealing with over the phone credit card transactions, or card not present transactions.
This means when dealing with card not present, or over the phone transactions, card details need to be entered into eftpos terminals directly.


Important:

IF you have a separate tender option for manual entry of cards which pops up with a box within Retail POS for you to enter the credit card details, please contact Toniq support.



How to process manual credit cards?

  • Start a sale and add items as usual, then F12 Tender
  • Select your normal eftpos/credit card tender option (or use the Manual Card option if available)
  • Check & confirm the amount being paid and then press Enter


DPS Terminals

  • When prompted to Swipe/Insert card: press the Yellow Clear button ON THE EFTPOS PINPAD.
  • Select the option Manual
  • Using the eftpos pinpad key in the card number, then press Enter
  • Continue following the prompts on the pinpad entering the remaining card details (expiry date)
  • CSC: Answer NO, then select 'csc not present' or 'card not present' option when prompted
  • Select account type CREDIT, then accept with signature
  • Once processed, Pinpad display ACCEPTED or DECLINED result will be sent to POS and you can then complete the sale


Verifone Vault Terminals

  • When prompted to Swipe/Insert card: start typing the credit card number into the pinpad
  • Follow the prompts on the pinpad to enter expiry date and csc if present
  • Some prompts require selecting on the Computer screen (eg Manual, Card Not Present)
  • Select account type CREDIT, then accept with signature
  • Once processed, Pinpad display ACCEPTED or DECLINED result will be sent to POS and you can then complete the sale


Smartlink Lite Terminals

  • When prompted to Swipe/Insert card: press ENTER on the eftpos pinpad
  • Type in the credit card number, then press ENTER
  • Enter credit card CSC - select YES or NO and follow screen prompts
  • Selects MOTO TYPE option Manual 
  • Selects account type CRD, then accept with signature
  • Once processed, Pinpad display ACCEPTED or DECLINED result will be sent to POS and you can then complete the sale