What’s the Easiest Way to Resend/Resubmit an Item.


Mark it Resend/Resubmit in the Sent Claim 

  1. 4 – Electronic claiming, 1 – Edit claim
  2. Find items you want to re-claim, usually these are at the top of the claim which is sorted in variance order by default.  If there is no variance on the item (a resubmit is required to fix problems with repeats, use F8 to find the item by Rx number.
    • Hint: If the items to be re-claimed all relate to the SAME medicine it may be useful to SORT the claim in medicine order to group the dispensings together (use F10 – Other, 1 – Sort).

  3. Press F4 Status key to mark the item to Resend/Resubmit


Note: Remember you can edit the Rx from the claim if need be, before marking it Resend


Items in a SENT claim marked (in red) as RESEND or RESUBMIT will automatically be brought forward into the next NEW claim (when it is created) with a status of RESENDING or RESUBMITTING.


Items can also be marked Resend/Resubmit from the F2 VIEW Rx in patient history. Press F5 Claim history to access the Resend/Resubmit function keys.


Claim Item Status

Found in Claim with Status

What Does the Claim Item Status Tell You?

Resend
Resubmit
Sent
Item to be resent/resubmitted in the NEXT NEW claim when created
Resent
Resubmitted
Sent
Item was resent or resubmitted when THIS CLAIM was SENT
Resending
Resubmitting
New
Item will be resent/resubmitted in THIS new CLAIM when it is SENT