A grey transaction line on a Club Card record means that the sale has been recorded – for historical lookup - but has not contributed towards the club bonus balance.


These can happen for one of several reasons


The Hide flag on the CLUB CARD is ticked:

  • stops bonus accumulation on the individual club card
  • check 5 [Clubs], 2 [Maintain Club Cards], F7 [Show Hidden] and recall the card record in question




The Hide flag on the CLUB is ticked:

  • stops bonus accumulation on all cards for that particular club
  • check 5 [Clubs], 1 [Maintain Clubs], F7 [Show Hidden] and ENTER for a list to recall the club from




The Don’t Count Sales flag on the CLUB CARD is ticked:

  • stops bonus accumulation on the individual club card
  • check 5[Clubs], 2 [Maintain Club Cards] and recall the card record in question




The Don’t Count Sales flag on the CLIENT RECORD is ticked:

  • stops bonus accumulation on all clubs for that particular client
  • check page 2 of the Client record (through Maintain Contacts or POS Selling and recall Client)



Fix Incorrectly Greyed Out Lines:

If a club, club card or client record has been INCORRECTLY hidden or flagged, unset the ‘offending’ flag and edit the ‘grey’ transaction(s) – this can be done from within the Club Card record using F5 [View Trans].


You don’t need to change anything, simply recall the transaction, F2 [View], F2 [Edit], F12 [Tender], F12 [Accept Edit].


When you review the Club card now, the transaction should be black and bonus values will be recalculated.  Any bonuses due will be available on the customers next visit.